Policies

Last Updated: August 14th, 2025

At Southern Solace Skincare, we value your time and ours. Our policies are designed to provide every client with the best possible experience while ensuring fairness, consistency, and smooth scheduling.

Booking & Deposits

  • New Clients: A $20 non-refundable deposit is required for all online bookings. This will be applied toward your service total at checkout.

  • Returning Clients: No deposit is required; however, we encourage booking your next appointment before leaving to secure your preferred date and time.

  • Appointments can be booked online, by phone, or in person.

Cancellations & Rescheduling

  • At least 24 hours’ notice is required to cancel or reschedule without penalty.

  • Cancellations or reschedules with less than 24 hours’ notice will result in a 50% service fee.

  • No-shows will be charged 100% of the scheduled service.

  • Deposits for new clients are non-refundable and will be forfeited if the appointment is canceled or rescheduled within the 24-hour window.

Late Arrivals

  • If you arrive late, your service may be shortened to avoid delaying the next client.

  • Arrivals more than 15 minutes late may require rescheduling and will be subject to the late cancellation fee.

Payment

  • We accept cash and major credit/debit cards.

  • All prices are subject to change without notice.

Refunds

  • We do not offer refunds for completed services.

  • Product returns are accepted within 14 days if unused, unopened, and accompanied by proof of purchase.

Health & Safety

  • Please inform your esthetician of any allergies, skin sensitivities, medical conditions, medications, or recent skin treatments before your appointment.

  • If you are feeling unwell, we ask that you reschedule your appointment for a later date.

Children & Guests

  • For safety and relaxation purposes, only the person receiving the service is allowed in the treatment room.

Rebooking

The best way to maintain healthy, glowing skin is with consistent treatments. We recommend booking your next appointment at checkout to reserve your ideal time and ensure you stay on track with your skincare goals.

Acknowledgment

By booking an appointment, you agree to the terms of these policies.

Privacy Policy

Last Updated: August 14th, 2025

1. Information We Collect
We may collect personal information when you:

  • Book an appointment.

  • Fill out a contact form.

  • Subscribe to our email list.

  • Purchase products or services.

This information may include your name, phone number, email address, mailing address, payment information, and any relevant health details provided for service customization.

2. How We Use Your Information
We use your information to:

  • Schedule and manage appointments.

  • Communicate with you about your bookings.

  • Send updates, promotions, and relevant service information (if you opt in).

  • Improve our services and client experience.

3. How We Protect Your Information
We take appropriate measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4. Sharing Your Information
We do not sell, trade, or rent your personal information to others. We may share information with third-party service providers (such as booking or payment processors) solely for the purpose of providing our services.

5. Email Marketing
If you opt in to receive emails, you can unsubscribe at any time by clicking the link at the bottom of any marketing email or contacting us directly.

6. Cookies & Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience. You can disable cookies through your browser settings.

7. Your Consent
By using our website and services, you consent to the terms of this Privacy Policy.

8. Contact Us
If you have questions about this Privacy Policy, please contact:
Southern Solace Skincare
770-884-2252
info@southernsolaceskincare.com